Returns & Replacements
What if it you change your mind, it doesn't fit, you don't love the style or the product is faulty? Don't worry! We have a no hassle returns and exchange guarantee when it comes to customer satisfaction on products purchased from The Wedding Garter. If you are not happy with your purchase - at any time, we will gladly exchange it for a different size or style or offer a store credit, it is your choice. Just fill out the returns form and ship it back to our returns address. This excludes Gift Cards.
To make the process faster, if you have an exchange item in mind, please email us at firstname.lastname@example.org to have your item set aside for you pending the return item, once we receive the return item we will issue a gift card enabling you to place a new order for your exchange item, or a credit note for a purchase at a later time.
We do not offer refunds for wrong selection or change of mind purchases. We offer a 30 Day No Hassle Exchange or Store Credit provided that the exchange/returned garment meets the conditions as set out in the below:
- Any labels are still attached to the product.-
- Products are returned in the original undamaged box/packaging.
- The lingerie product has not been worn (except to try on for size)
- Earrings products have not been used or worn in the ears.
- Hair pieces have not been worn/used.
- The product has not been damaged or soiled.
- The product is free from perfume or fake tan.
- The product has not been altered by you in any way
- The product is accompanied by the original invoice.
- We do not accept returns for pantyhose, stockings and stocking type bodysuits.
- Any free gifts included with the order are returned
- Shipping charges are not refundable or redeemable
- Custom made items are not exchangeable
- The Wedding Garter is not responsible for missing or lost return items.
Please remember to wear a liner when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully. For faulty products, we offer a 7 day replacement or refund warranty, from the date you receive your product in the mail. If your product is delivered faulty or damaged, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
If for some reason you experience any problems with durability, quality and general wear of your goods after this time, please contact us we are happy to help.
Please choose carefully we do not offer refunds for wrong selection of style, size or change of mind purchases. Exchanges or refunds on products that are faulty or you have been sent the wrong item will only be accepted within 7 days of receiving your purchase in the mail, please contact us prior to returning the item/s for a returns authorisation number, return orders without a returns authorisation number will not be processed.
Please return your item/s that qualify in the set out below within 7 days of receiving your parcel in the mail, along with your authorisation number.
Exchanges and refunds will only be excepted if the item:
• Does not fit the description given at purchase (eg - Style or fabric)
• You have been posted the wrong item
• The Item is faulty.
Additionally that you have read and complied with our general returns policy stated above.
Please return and include any free gifts that were sent with your order.
Product images shown are accurate depictions as possible, please keep in mind colours can vary slightly with lighting and the devise or monitor you are viewing the items on, if you require further images or help choosing an item please contact us via email, we are only too happy to help.
Please visit our size guide for assistance with sizing or email us directly if you are unsure of sizing on any product.
Our Returns Address is -
The Wedding Garter
16 Rio Vista Blvd,
Broadbeach Waters, QLD, 4218
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product-
- Your instructions informing us of your preference for the return - Exchange or credit note.
Download the returns form here -https://www.theweddinggarter.com.au//return-form
Including the original order confirmation or invoice you received with your product makes the returns process a lot faster. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Please note: Standard postage fees apply to all return orders and exchanges.
Where the return relates to a faulty item or we have sent you the wrong item, the shipping charges will be ammended/refunded on return of the item/s, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the product back in the mail. Refunds can take up to 10 business days to process and to show on your banking statement.